http://www.myodyssey.app/blog/ The latest Blog feeds from www.myodyssey.app en-us Wed, 12 Aug 2026 17:40:31 +1200 Rocketspark http://www.myodyssey.app/blog/post/168472/how-to-get-your-tour-data-ready-for-the-ai-age/ Here at Odyssey we’ve spent years talking to tour operators about their operations technology. And one thing comes up again and again is their data is scattered across the business, and sometimes it's not even written down. That might have worked well enough until now, but the reality is AI is changing that.How well you've organised your multi-day tour data is what will decide whether AI actually helps you, or whether you stay stuck doing everything manually.... Mon, 10 Aug 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post168472 http://www.myodyssey.app/blog/post/168209/ai-success-for-the-multi-day-tour-operator-the-fundamentals-not-tech-hype/ Open LinkedIn or read travel news, and it feels like every tour company automated their business with AI overnight. This creates a false pressure that makes you feel like you are falling behind. However, the real facts tell a much different story. ... Mon, 03 Aug 2026 11:55:34 +1200 http://www.myodyssey.app/blog/#post168209 http://www.myodyssey.app/blog/post/167754/the-bike-was-already-booked-why-inventory-matters-more-than-most-operators-realise/ A guest calls three days before departure. They booked a medium step-through bike six weeks ago. Your team checks, but that bike went out on another trip and isn't back until the day before. The maintenance window sits between the return and this departure. You can make it work, but only because someone caught it in time.Now imagine that check didn't happen. Or that it happened after the guest had already been told everything was confirmed. For cycling tour operators, inventory is not a back-off... Fri, 24 Jul 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post167754 http://www.myodyssey.app/blog/post/167426/the-sale-is-easy-delivering-the-tour-is-hard/ Getting a customer to book is the goal most operators focus on. It makes sense because without the ‘sale’ you have nothing. You need a website, the booking flow, the conversion rate. All these things are important.But the booking is not the end of the job. In most multi-day tour operations, it's closer to the beginning.Our experience shows that once the booking is confirmed, that this is where the real work actually starts. Guest details need to move into operational systems. The tour depart... Fri, 17 Jul 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post167426 http://www.myodyssey.app/blog/post/167234/from-enquiry-to-commitment-how-travellers-buy-today-and-what-ai-is-changing/ A customer finds your tour, reads through the itinerary, and sends you an enquiry. Then they wait, and you reply with more information and a quote, and maybe some dates. They reply again, asking about deposits. A few days go by and eventually they either commit, or they go quiet.For a lot of Multi-day Tour Operators this back and forth is still normal. But the way travellers want to buy has moved on, and the gap between how customers expect to purchase and how many Operators still sell might be ... Thu, 09 Jul 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post167234 http://www.myodyssey.app/blog/post/166980/the-true-cost-of-online-sales-understanding-the-economics-of-modern-booking-technology/ When a new booking lands in your inbox, the instinct is to focus on the revenue. Someone has committed. Money is coming in. That's a good day.But how much of that booking are you actually keeping?For most Multi-day Tour Operators, the honest answer is: less than they think. The visible number on the booking is not the number that hits the bank. Between platform fees, transaction costs, payment gateway charges, and in some cases OTA commissions on top, the economics of taking an online booking ar... Thu, 02 Jul 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post166980 http://www.myodyssey.app/blog/post/166448/the-final-pieces-tailoring-finance-guide-and-agent-communications-to-fit-your-brand/ Over the past few weeks, we've covered how Odyssey handles customer communications across the five phases of the guest journey, and how it manages the complex web of supplier coordination that sits behind every trip. But there are three more groups who need information from you, and if your system can't reach them smoothly, you're back to manual work.Finance needs to know who has paid, who hasn't, and when reminders should go out. Your guides and tour leaders need accurate, up-to-date informatio... Wed, 17 Jun 2026 13:46:44 +1200 http://www.myodyssey.app/blog/#post166448 http://www.myodyssey.app/blog/post/166225/seamless-supplier-communications-eliminating-the-friction-in-travel-logistics/ Every multi-day tour operator knows the feeling. The trip is sold. The guests are excited. And now your team has to coordinate with a dozen or more different suppliers, all at once, all expecting different information, all on different timelines.Hotels need rooming lists including the type of room, who is sharing with whom, and any ‘special’ requests. Activity providers need passenger counts and timing. Accommodation and meal suppliers need dietary requirements, and transport companies need ... Wed, 10 Jun 2026 14:49:11 +1200 http://www.myodyssey.app/blog/#post166225 http://www.myodyssey.app/blog/post/165633/beyond-the-booking-confirmation-the-5-phase-customer-communications-journey/ The adrenaline rush of clicking 'book now' is a powerful thing. But for adventure tour operators, that initial booking confirmation email isn't the finish line, it's the starting gun.For a multi-day holiday, a guest needs to provide a mountain of data: passport numbers, dietary requirements, medical histories, and flight arrival times. If you blast them with a massive, 50-question form the second their booking confirmation hits their inbox, you kill the excitement. They get form fatigue, you get... Mon, 01 Jun 2026 12:46:45 +1200 http://www.myodyssey.app/blog/#post165633 http://www.myodyssey.app/blog/post/165339/an-overview-of-communication-tools-for-smooth-travel-experiences/ Multi-day tour businesses make the perfect holiday look easy from the outside. However, the reality behind the scenes is very different. It takes a massive network of people, dates, plans, and payments. All these moving parts must work together perfectly. Communication tools smooth these processes out.A single trip requires talking across different time zones. You have to coordinate with many suppliers, local guides on the ground, as well as those ‘excited’ travellers. Basic email alone cann... Mon, 25 May 2026 12:51:44 +1200 http://www.myodyssey.app/blog/#post165339