http://www.myodyssey.app/blog/ The latest Blog feeds from www.myodyssey.app en-us Sun, 28 Jun 2026 14:55:43 +1200 Rocketspark http://www.myodyssey.app/blog/post/166448/the-final-pieces-tailoring-finance-guide-and-agent-communications-to-fit-your-brand/ Over the past few weeks, we've covered how Odyssey handles customer communications across the five phases of the guest journey, and how it manages the complex web of supplier coordination that sits behind every trip. But there are three more groups who need information from you, and if your system can't reach them smoothly, you're back to manual work.Finance needs to know who has paid, who hasn't, and when reminders should go out. Your guides and tour leaders need accurate, up-to-date informatio... Wed, 17 Jun 2026 13:46:44 +1200 http://www.myodyssey.app/blog/#post166448 http://www.myodyssey.app/blog/post/166225/seamless-supplier-workflows-eliminating-the-friction-in-travel-logistics/ Every multi-day tour operator knows the feeling. The trip is sold. The guests are excited. And now your team has to coordinate with a dozen or more different suppliers, all at once, all expecting different information, all on different timelines.Hotels need rooming lists including the type of room, who is sharing with whom, and any ‘special’ requests. Activity providers need passenger counts and timing. Accommodation and meal suppliers need dietary requirements, and transport companies need ... Wed, 10 Jun 2026 14:49:11 +1200 http://www.myodyssey.app/blog/#post166225 http://www.myodyssey.app/blog/post/165633/beyond-the-booking-confirmation-the-5-phase-customer-communications-journey/ The adrenaline rush of clicking 'book now' is a powerful thing. But for adventure tour operators, that initial booking confirmation email isn't the finish line, it's the starting gun.For a multi-day holiday, a guest needs to provide a mountain of data: passport numbers, dietary requirements, medical histories, and flight arrival times. If you blast them with a massive, 50-question form the second their booking confirmation hits their inbox, you kill the excitement. They get form fatigue, you get... Mon, 01 Jun 2026 12:46:45 +1200 http://www.myodyssey.app/blog/#post165633 http://www.myodyssey.app/blog/post/165339/an-overview-of-communication-tools-for-smooth-travel-experiences/ Multi-day tour businesses make the perfect holiday look easy from the outside. However, the reality behind the scenes is very different. It takes a massive network of people, dates, plans, and payments. All these moving parts must work together perfectly. Communication tools smooth these processes out.A single trip requires talking across different time zones. You have to coordinate with many suppliers, local guides on the ground, as well as those ‘excited’ travellers. Basic email alone cann... Mon, 25 May 2026 12:51:44 +1200 http://www.myodyssey.app/blog/#post165339 http://www.myodyssey.app/blog/post/164351/resilience-sounds-good-but-what-does-it-actually-mean-day-to-day/ “Build a more resilient business” this is something that Tour Operators aspire to according to the latest Adventure Travel Trade Association Trends and Insights Report 2026.Not rapid growth, but instead to run a better and more stable business. This is a good business strategy.While the Adventure Travel industry continues to steadily grow Operators are dealing with rising costs, external uncertainty and changing demand. So the focus naturally shifts to 'how can I run my business better'.... Fri, 22 May 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post164351 http://www.myodyssey.app/blog/post/164246/diversification-can-be-a-good-thing-but-can-your-operation-actually-support-it/ The latest insights from the Adventure Travel Trade Association suggest Operators are leaning towards diversification as a way of building resilience in their business.Operators are looking for ways to grow (or simply stay profitable), without relying on a single product or market. And this makes complete sense. Initiatives might include moving into new destinations, targeting different types of travellers or marketing different product types. The reality is demand for travel is increasing, and ... Mon, 11 May 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post164246 http://www.myodyssey.app/blog/post/154853/beyond-spreadsheets-and-legacy-systems-what-we-heard-from-tour-operators-at-cycle-summit-and-atws/ We have come back from Cycle Summit and ATWS Chile with a notebook full of insights from some great conversations with operators of all sizes, from family-run cycling businesses to larger adventure brands. Everyone shared a similar theme, they see the need to work smarter, not just harder. With many feeling like their tech isn't fit-for-purpose and is limiting their current and future goals. While they aspire to change, there are some small internal roadblocks they need to navigate .Instead of s... Sat, 25 Apr 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post154853 http://www.myodyssey.app/blog/post/149523/cycling-tour-management-software-requires-special-logistics-features-part-1/ Running a cycling tour isn’t like any other multi-day adventure. Riders need extra care and attention which can make logistics complex and costly if not handled correctly. If you've managed FIT (Free Independent Travellers) or group trips (see previous blog), you know details matter to these customers, and to your team who want to delivery an exceptional experience. Trust us, we know there’s lots of things happening behind the scenes to manage.Our latest blog dives into cycle tour logistics.... Mon, 20 Apr 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post149523 http://www.myodyssey.app/blog/post/152564/cycle-tour-operations-part-2-behind-the-scenes-systems-that-keep-everything-rolling/ There's more to delivering a successful cycle tour than just riding. From our experience, what happens off the road matters just as much as on it. This includes assigning bikes and briefing guests. In Part 1 we looked at the details of running the logistics including luggage, bike, shuttles and transfers services. In Part 2 we look at some of the additional in-house operations and the software features you should be looking for to help keep things running smoothly.... Fri, 17 Apr 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post152564 http://www.myodyssey.app/blog/post/147328/how-travel-operators-can-cater-for-fit-tourism/ In today's world, multi-day tourism operators must balance two very different travel styles - FIT (Free Independent Travellers) versus those who prefer Scheduled Departure tours.Each model offers distinct opportunities and operational challenges. Understanding how to provide for both unlocks opportunities to grow a resilient tourism business.This article explores the differences between these traveller preferences. Strong product positioning backed up by robust technology will give you the found... Mon, 13 Apr 2026 00:00:00 +1200 http://www.myodyssey.app/blog/#post147328